SIGNATURE EVENT GIFTING
Elevate your special moments with our bespoke gifting services. From corporate events to weddings, we create memorable fragrance experiences tailored to your vision.
FAQ's
Are your products natural and clean?
Yes, we prioritize high-quality, clean ingredients. Our fragrances are carefully formulated to be safe and free from harmful chemicals commonly found in mass-market air fresheners.
How do I care for my reed diffuser?
Place your diffuser in an area with good air circulation. To refresh the scent, flip the reeds every 1-2 weeks. Keep away from direct sunlight and heat.
Is Heart & Note cruelty-free?
Absolutely. We believe in beauty without cruelty. None of our products or ingredients are tested on animals.
Do you offer gift wrapping?
Yes, our products come in premium packaging suitable for gifting. For special occasions, we offer additional gift-wrapping services during checkout.
Are your fragrances vegan?
Yes, all Heart & Note fragrances are 100% vegan and contain no animal-derived ingredients.
Do you sell refills?
We are committed to sustainability. Refills for our signature glass bottles will be available soon—stay tuned to our newsletter!
Do you do corporate gifting?
Yes, we offer bespoke corporate gifting for events and special occasions. Please reach out via our Event Gifting section for a custom quote.
What should I do if my diffuser arrives damaged?
We apologize for any inconvenience. Please contact our support team within 48 hours of delivery with a photo of the damage, and we will send a replacement immediately.
How long do your diffusers last?
Our 150ml diffusers typically last 3-4 months, while our 80ml size provides approximately 1.5-2 months of continuous fragrance.
Where do you ship?
We currently ship nationwide. International shipping options are being explored; please contact us for specific international inquiries.
How do I control the strength of the diffuser?
You can adjust the scent intensity by adding or removing reeds. More reeds provide a stronger scent throw, while fewer reeds result in a more subtle fragrance.
How can I contact customer support?
You can reach us via the contact form on our website or by emailing support@heartandnote.com. We aim to respond within 24 hours.